Refund Policy
Clear and transparent refund guidelines for all DoVisa services
Last updated: 01.11.2025
How to Use This Guide
This refund policy guide will help you understand your eligibility for refunds based on the service you purchased and the current status of your application. To get started:
- Identify the service type you purchased (eVisa or Appointment-Required Visa)
- Check your application status to determine refund eligibility
- Review the refund terms specific to your service
- Follow the request process outlined in the "How to Request a Refund" section
Important Information
Before You Continue
- Government Fees: Government processing fees are non-refundable unless you purchased Denial Protection coverage with your order.
- Time Limit: Refund requests must be submitted within 3 months from the date of purchase.
- Processing Times: Refund policies apply to all processing speed options (Standard, Rush, and Super-Rush) unless otherwise specified.
eVisa Refunds
Refund eligibility for electronic visa applications depends on the current processing stage of your application. Review the table below to understand your refund options based on your application status.
| Refund Type | Application Status | Description |
|---|---|---|
| Full Refund | Incomplete Received | Your application has not been submitted to the government yet. Either information is pending completion, or we're waiting to review your documents. |
Partial Refund(75%) | Reviewed Info Needed | Your application is under internal review and validation before government submission. We may require additional information from you. |
| No Refund | Waiting on Government Complete / Rejected by Gov | Your application has been submitted to the government authorities. Our service has been completed regardless of the final government decision. |
Note: If your application is rejected by government authorities, refunds are only available if you purchased Denial Protection at the time of your order.
Appointment-Required Visa Refunds
For visas requiring embassy or consular appointments, refund eligibility depends on whether payment has been made to the embassy or visa processing center. Additional conditions may apply to specific countries and visa types.
| Refund Type | Application Status | Description |
|---|---|---|
Up to 100%Refund | Action Required: Finish Application Action Required: Provide More Info We're Reviewing Your Application We're Scheduling Your Appointment | We have not yet paid the embassy or visa processing center on your behalf. |
| No Refund | We've Scheduled Your Appointment | Payment has been made to the embassy or visa processing center. |
Partner Processing for Certain Countries
For certain destination countries, DoVisa works with trusted third-party partners to process visa applications. This may include visas for United Kingdom, Australia, Canada, and other countries requiring specialized processing.
When your application shows status "With Partner":
- Processing Fee: 50% refundable (unless the final application draft has been shared with you)
- Government Fee: 100% refundable (unless the application has been submitted to government authorities)
Cancellation Reasons & Eligibility
Applications may be cancelled by DoVisa for the following reasons. Understanding these reasons can help you avoid cancellations and delays.
Incomplete Information
Missing or incomplete required details such as purpose of travel, invitation letters, or travel documentation with correct dates. Applications may be cancelled if required information is not submitted within the specified timeframe.
Duplicate Applications
When multiple applications are submitted for the same traveler, duplicate entries may be cancelled to prevent redundancy and processing conflicts.
Refund Eligibility for Cancelled Applications
- Applications cancelled due to incomplete information or duplicate submissions may qualify for a refund
- Approved refunds typically appear in your account within 14 business days (Monday-Friday)
- Applications already submitted to government authorities are not eligible for refunds
- Government rejections are only refundable if you purchased Denial Protection
How to Request a Refund
If your order meets the eligibility criteria outlined above, follow these steps to request your refund:
Contact Our Support Team
Reach out via WhatsApp (+66 80 705 1664), our website chat, or email us at [email protected]
Provide Your Information
Share your registered email address when requested to locate your account and orders
Select Your Order
If you have multiple orders, identify which order you would like to request a refund for
Verify Your Identity
Enter the 6-digit verification code if requested for security purposes
Submit Your Request
Provide your reason for requesting a refund. Our support team will review your request and process it if eligible
Important Requirements
- Your order must meet the eligibility criteria described in this Refund Policy
- You must provide your registered email address correctly to process the refund
- If you purchased Denial Protection and the government rejects your application, the refund will be automatically processed
Refund Timeline
Processing Time
Up to 3 business days for DoVisa to process and approve your refund request
Bank Processing
Up to 14 business days (Monday-Friday) for the refund to appear in your account
Immediate Release
Once your refund is approved by DoVisa, the funds are released immediately to your payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider's processing speed.
Note: If you don't see the refund in your account after 14 business days, please contact your bank or payment provider for assistance.
Need Help?
If you have questions about our refund policy or need assistance with your refund request, our support team is here to help.
+66 80 705 1664
Fastest response
[email protected]
24-48 hour response
Website Chat
Available on dovisa.com
Live support
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