Terms of Service

Introduction & Agreement

Welcome to DoVisa, a service provided by Remake.gg OÜ ("DoVisa", "we", or "us"). This document explains the terms under which you may use our online and mobile services, including the DoVisa website, our mobile applications and other software provided in connection with our services, the content we publish on the websites, video platforms, blogs, and other online resources (collectively, "Content"), and any products or services you obtain through our websites or applications, including travel documents (all of which we collectively refer to as the "Service").

This is Our Contract

By accessing or using the Service, or by clicking a button or checking a box marked "Accept" (or something similar), you signify that you have read, understand, and agree to be bound by these Terms of Service (this "Agreement"), any other contract terms you agree with, and to the collection, use, and certain disclosures of your information as set forth in our Privacy Policy.

This Agreement applies to all visitors, users, and others who access or use the Service, whether or not you establish an account with our Service ("Users"). If you do not agree to the terms in this Agreement, you do not have the right to access or use our Service. If you do register for an account or otherwise use our Service, you shall be deemed to confirm your agreement to be a party to this binding contract.

Age Restrictions

The Service is not intended for individuals under the age of eighteen (18) to use without their parent or guardian supervision and approval, and individuals under the age of eighteen (18) are prohibited from using all or any part of the Service or entering into this Agreement without such supervision and approval. Please contact us if you are a parent or legal guardian of an individual under the age of eighteen (18) who you believe has used the Service without your consent.

User Accounts, Information, and Passwords

You are welcome to browse our websites and our other publicly available Content without creating a User account, but you must register and provide the information necessary to create an account in order to use our mobile applications, place an order on our website, or utilize any other parts of our Service. We refer to this as your "Basic User Information".

We encourage you to use a distinct and non-obvious password that is different from passwords you use for any other service, and ensure that you log out of your account at the end of each session when accessing the Service. You are responsible for maintaining the accuracy, completeness, and confidentiality of your Basic User Information, and you will be responsible for all activities that occur under your account, including activities of others to whom you have provided your Basic User Information.

We will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your Basic User Information secure. If you discover any unauthorized use of your Basic User Information or suspect that anyone may be able to access your private Content without authorization, you should immediately change your password and notify our Customer Support team.

Your Relationship with Us

By accepting this Agreement, you acknowledge and agree that DoVisa is not owned, operated, sponsored, endorsed by, or affiliated to any government or governmental agency and that by using the Service, you are not obtaining legal or other regulatory advice from DoVisa. This remains true even if you obtain any travel documentation from us. The Content we provide is for information purposes only and is not a substitute for legal advice. DoVisa recommends you obtain advice from your legal advisor regarding your visa and other documentation requirements.

Additionally, if you elect to obtain documentation from us, you consent to us using electronic and phone communications, including unencrypted email, chat or calls within our DoVisa website and/or our mobile applications, and other information technology, or other means to enable communications with you, including the sharing of your personal information with you and other parties as described in our Privacy Policy. You acknowledge you are assuming the risks associated with transmitting data over the Internet or other telecommunication services.

Privacy and Security

By using the Service, you consent to the collection, use, and disclosure of your Personal Information and aggregate and/or anonymized data as set forth in our Privacy Policy. We care about your privacy and the security of your Personal Information and we and you each have responsibilities in this regard.

Your Security Responsibilities

You will need to obtain a computer to access your account through a web browser or by installing our mobile applications on your personal computing devices. (Obtaining those devices and paying for their connectivity and data plans is your responsibility.) In addition, persons with access to your computer, phone, or mobile or other devices may be able to access the Service and information about you, including Personal Information, contained in the Service. It is your responsibility to affirmatively logout from your account when you are not actively using it.

DoVisa assumes no responsibility for the security of your computing devices, communications choices, the availability or security of the Internet or other telecommunication services necessary to access the Service, including any communications between you and our Service.

Our Security Measures

We are focused upon protecting your information in our possession against unauthorized access, and we implement a number of security measures to do so, some of which are described in our Privacy Policy. However, the Service runs on software, hardware, and distributed computer networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.

Your Rights in Using the Service

Once your account is created, we grant you a limited, non-exclusive, license to use the Service subject to this Agreement until you close your account voluntarily or until we close your account pursuant to this Agreement.

In addition, we grant you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use our mobile applications, for the sole purpose of enabling you to use the Software and enjoy the benefits of the Service, subject to any applicable license terms provided with the mobile applications and this Agreement (including the Apple-Enabled Product Terms set forth below), until your rights are terminated in accordance with such license or this Agreement. You do not obtain any other right or interest in DoVisa or the Service.

You retain all of your rights in your Personal Information and other data you submit to us through your account, subject to the terms of this Agreement that provide certain rights to DoVisa with respect to such data, as described below, so we can process your data, provide the Service, and take certain other actions described in this Agreement and our Privacy Policy.

Other than this limited license and other rights you grant in this Agreement, DoVisa acknowledges and agrees that we do not obtain any right, title, or interest from you under this Agreement in any of your Personal Information or other data you submit to us.

DoVisa's Rights in the Service

By agreeing to this Agreement, and using the Service, you acknowledge and agree that DoVisa has a variety of rights in the Service and the data and Content generated by the use of the Service.

Data Rights

In order to enable us to operate the Service, we must obtain from you certain rights to process the data you submit to us, including your Personal Information, so that technical actions and data processing we take in operating the Service are not considered legal violations.

Accordingly, by using the Service and uploading data, you are granting DoVisa a license to process such data, and to display, perform, and distribute it to you in your account and on your mobile applications and to modify (for technical purposes, e.g., making sure content is viewable on smartphones as well as computers and other devices) and reproduce such data to enable us to operate the Service.

You agree that these rights and licenses are royalty free, transferable, sub-licensable, worldwide, and irrevocable (for so long as your data is stored with us), and include a right for DoVisa to make such data available to, and pass these rights along to, others with which DoVisa has contractual relationships related to the provision of the Service, solely for the purpose of providing such services, and to otherwise permit access to or disclose your data to third parties if DoVisa determines such access is necessary to comply with its legal obligations or is necessary to perform the Services you requested.

Intellectual Property Rights

By using the Service, you acknowledge and agree that all rights in the Service, including the software that is part of the Service (the "DoVisa Software"), and all Content, are protected by various intellectual property rights, such as copyright, trademark, patent, trade secret, and other laws, regulations, and treaties, in addition to the terms in this Agreement.

Unless otherwise specified by DoVisa in a separate license, your right to use any of the Service or the Content is subject to this Agreement and all rights in the Service and Content are reserved by DoVisa. You agree that DoVisa (and its licensors, as applicable) own all rights, title, and interest in and to the Service (including moral rights and related documentation). In particular, you agree to not modify, create derivative works of, decompile, or otherwise attempt to extract source code from any DoVisa Software, unless you are expressly permitted to do so under an open source license, we give you express written permission, or you are otherwise legally permitted to do so notwithstanding this prohibition.

Feedback

When you submit any ideas, suggestions, documents, and/or proposals relating to the Service (or other products or services) to DoVisa (other than your Personal Information) through email, phone call, a social media channel, chat or text messages through our mobile applications or web sites, or through any other channel or mechanism (collectively, "Contributions"), you acknowledge and agree that:

• Your Contributions do not contain confidential or proprietary information;
• DoVisa is not under any obligation of confidentiality, express or implied, with respect to the Contributions;
• DoVisa shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way;
• DoVisa may have something similar to the Contributions already under consideration or in development;
• Your Contributions automatically become the property of DoVisa without any obligation of DoVisa to you; and
• You are not entitled to any accounting, compensation or reimbursement of any kind from DoVisa under any circumstances.

Right to Modify the Service

We retain the right, in our sole discretion, to implement new elements as part of and/or ancillary to the Service, including changes that may affect the previous mode of operation of the Service or DoVisa Software. We also reserve the right to establish limits to the nature or type of results available to you, the number of documents obtained, the ability to send or receive messages, the nature or size of any repository of information, and impose other limitations at any time, with or without notice.

Right to Engage Third Parties

DoVisa engages certain affiliates or other third parties ("Service Providers") to provide technical or other services relating to all or part of the Service, and you hereby agree that such involvement by these Service Providers is acceptable. Please see our Privacy Policy to understand the extent to which any affiliate or third party may have access to your Basic User Information, Personal Information, or other data.

Right to Use Third-Party Software

DoVisa may from time to time include as part of the Service and DoVisa Software computer software supplied by third parties which is utilized by permission of the respective licensors and/or copyright holders on the terms provided by such parties. DoVisa expressly disclaims any warranty or other assurance to you regarding such third-party software.

Right to Update Our Software

In connection with any modification of the Service, DoVisa may automatically download software updates on your computing devices from time to time with the intention of improving, enhancing, repairing, and/or further developing the Service. In all cases, you agree to permit DoVisa to deliver these updates to you (and you to receive them) as part of your use of the Service.

Right to Monitor

DoVisa reserves the right to monitor use of the Service at any time as it deems appropriate and to remove any materials that, in DoVisa's sole discretion, may be illegal, may subject DoVisa to liability, may violate this Agreement, or are inconsistent with DoVisa's purpose for the Service.

Requirements for Use of the Service

The nature of our Service requires that we impose certain conditions upon your use, and that you acknowledge certain cautions in using the Service, as follows:

Your Content

Any content that is submitted to us or to the Service by Users of our Service, or otherwise added, uploaded, distributed, or posted to the Service or any of our social media channels or sites, whether publicly or privately transmitted, including, without limitation, product reviews, survey responses, comments, videos, or written materials (collectively, "User Content"), is the sole responsibility of the person who originated and/or published such User Content.

User Content that you submit must not:

• Contain any content that infringes intellectual property rights, data protection, publicity, or privacy rights of an individual;
• Be defamatory or threatening;
• Impersonate any person or entity;
• Contain unauthorized advertising; or
• Transmit or distribute any virus and/or other code that has contaminating or destructive elements.

By submitting User Content through the Service, you hereby grant us a worldwide, perpetual, irrevocable, non-exclusive, sub-licensable (through multiple tiers), fully paid, royalty-free license and right to use, copy, transmit, distribute, publicly perform, and display (through all media now known or hereafter created), edit, modify, and make derivative works from your User Content for any purpose whatsoever, commercial or otherwise, without compensation to you.

Verify Travel Documents

When we send you your travel document (visa, photo, or passport), it is important and your responsibility to immediately verify that all the document information is correct and complete. You must ensure that your passport is valid for at least six months after the start of your trip. If you fail to observe any deficiency and embark on your travels, you shall be responsible for the consequences arising from such deficiency.

Prohibitions

You are prohibited from using or attempting to use the Service for:

• Any unlawful, unauthorized, fraudulent or malicious purpose;
• Interfering with any other party's use of the Service;
• Gaining unauthorized access to accounts, systems, or networks;
• Reverse engineering or decompiling any DoVisa Software;
• Uploading or transmitting viruses, malware, or harmful code;
• Creating false identities or impersonating others;
• Collecting information about others without authorization;
• Any automated or manual means to scrape or download content;
• Any use other than the business purpose for which it was intended.

Precautions

In using the Service, you acknowledge that use of the Service does not guarantee any particular result. This means that: (i) there is no guarantee that the use of the Service and our products will assure you of obtaining the documentation required for your desired travel; and (ii) you are solely responsible for determining the documentation required to enable your desired travel, and the sufficiency of documentation you obtain from our Service for your purposes.

Reliance on Information Posted

The information presented on or through the Service is made available solely for general information purposes. We do not warrant the accuracy, completeness, timeliness, or usefulness of this information, as government requirements and practices are subject to change from time to time and without notice. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our websites.

Third-Party Links, Content and Services

We may include or recommend third-party resources, materials, and content and/or links to third-party websites, content, and service providers as part of, or in connection with, the Service. While we endeavor to only select high quality and reliable parties to provide any element of our Service, we may have little or no control over such third parties or their products or services.

You acknowledge and agree that (i) we are not responsible for the performance of such third parties or their products, services, web sites, or content; (ii) we are not responsible or liable for any content or other materials or performance available from such sites or third parties, and (iii) we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, materials, products, or services.

In addition, you should carefully review the contract terms and privacy policies of any third-party product or service provider, as you will be subject to such third party's terms and conditions. You agree that DoVisa will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of our reference to such third party's publications, products, or services.

AI-Enabled Tools

DoVisa is continually striving to enhance our services to you and we are utilizing artificial intelligence ("AI") in a variety of areas of our service. The machine learning technology that underlies interactions you may have with AI-enabled functionality is based in part upon probabilities. Consequently, the output generated by these AI-enabled tools may not always be accurate, so you should not rely solely upon a response you obtain from AI-enabled tools. We advise you to confirm output you obtain from AI-enabled tools with a DoVisa human representative, particularly where you are making a decision that could have a material legal or other impact upon you or another person.

Commercial Terms

Our commercial transactions with you, including your purchase of any products from our Service, or the use of any promotional codes, are governed by these Commercial Terms.

Single Purchase Transaction

You may purchase certain products on a one-time basis which we refer to as our Standard Service. In such transactions we will present the cost for the Service(s) you select along with any applicable government fee, tax and shipping and handling charges, and you will be required to submit your payment via an Accepted Payment Method at the time of purchase.

Payment Methods

Only valid payment methods acceptable to us may be used to complete a purchase. We accept multiple debit and credit cards as well as other forms of electronic transfers as acceptable payment methods, and may in our discretion accept payments by check when we issue you an invoice (each, an "Accepted Payment Method"). You represent and warrant that you are authorized to use your Accepted Payment Method. You authorize us to charge your Accepted Payment Method for the total amount of your order (including any applicable taxes and shipping and handling charges).

Pricing and Availability

All products offered for sale are subject to availability and we reserve the right to suspend availability of certain services or documents or reject all or any part of an order without prior notice. Prices for products are subject to change at any time, but changes will not affect any order for products you have already placed.

Shipping & Risk of Loss

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise in writing, risk of loss or damage to a product passes to you upon delivery of the product to our designated carrier.

Refunds

Please see our Refund Policy for information if you decide that you want to cancel your application and get a refund. Refund options vary depending on the service that you purchased.

Taxes

You are responsible for any applicable sales, use, duty, customs, or other governmental taxes, levies, or fees ("Taxes") due with respect to your purchase of products or services. We will collect applicable Taxes if we determine we have a duty to collect Taxes. The actual Taxes charged may be adjusted from the amount shown at checkout. We are not required to, and do not, collect Taxes in all states. You may have a duty to directly report and pay Taxes if we do not collect such Taxes.

Changes to Your Order

Once you submit your order, it may not be changed or canceled once we begin processing such order. We process orders very quickly, and once an order begins the fulfillment process, we are unable to modify it.

No Resale of Products

All orders for our products must be for your personal use only. By purchasing our products, you hereby agree not to resell or distribute such products for any commercial or other purposes. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place.

Errors

Although we try our best, from time to time we may make an error in a product description or other information. In the event of an error, we reserve the right to correct the error and revise your order accordingly or to cancel the order and refund any amount charged.

Limited Warranty for DoVisa Produced Products

DoVisa provides to the original purchaser of DoVisa-produced products that if such product, in the form delivered to such purchaser by DoVisa or its authorized third party, fails to include the correct information provided by the user to DoVisa in accordance with its specifications, the purchaser may submit a warranty claim by email to [email protected] within 7 days of delivery notifying DoVisa of such failure. DoVisa may request certain information, including photographs, to determine if there is a proper claim under the warranty and, if DoVisa determines the purchaser is entitled to a remedy under this warranty, DoVisa will, in its discretion, repair or replace such product.

Subscription Terms

You may elect to purchase a subscription enabling you to obtain one or more products throughout the term of such subscription (a "Subscription"). Our Subscription products require an initial payment at the time the Subscription commences.

Auto-Renewal

By purchasing a Subscription, you agree to pay the applicable price and any other recurring charges upon each auto-renewal date, until you terminate your Subscription in accordance with these terms. Accordingly, you hereby authorize, agree, and assent to DoVisa automatically charging your Accepted Payment Method submitted as part of the order process for such amounts that are due, and you will be responsible for such charges.

Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to sign up for the Subscription. As part of this recurring Subscription, you will be charged the price listed on our website for each Subscription product in your order, at the time each order is placed.

Cancellation and Modifications

Subscriptions may be canceled, upgraded or downgraded with respect to any renewal term after payment for such renewal term has been processed. Subscription cancellations and downgrades will be applied to the next billing cycle. Subscription upgrades will be applied immediately on a prorated basis.

If you wish to cancel or modify a subscription, you may do so by emailing us at [email protected] or from the DoVisa mobile application if the feature is available in such application.

Promotional Pricing

Please note that if your Subscription includes a discounted price for a promotional period, once the promotional period expires, your Subscription will renew at the full price.

Referral Program

The referral program is designed to incentivize our most loyal customers to share the benefits of DoVisa with their friends and family. Within our referral program, our users can generate a unique referral link, which can be shared via email or social media.

How It Works

If someone clicks on your referral link, they will automatically receive a discount on DoVisa visa products. Once this referred party completes their order, the referrer will receive a gift card.

Eligibility Requirements

• The referred party has to be a net new customer of DoVisa for the referral to be considered
• In case multiple people refer the same person, only the first referrer will get credit for the referral (including the gift card)
• There is no limit to the number of referrals a user can make but if DoVisa deems a referrer to be operating in malice or otherwise abusing the system, they will be removed from the program

Promotional Cards and Promotional Codes

Promotional cards, promotional codes, and their use, including provisions regarding loss, are subject to the Terms and Conditions applicable to such promotions, as we may publish from time to time, as well as these Commercial Terms and our Privacy Policy.

Terms and Restrictions

• Promotional codes have no cash value and cannot be redeemed for cash
• Promotional codes cannot be combined with any other offer(s)
• There is a limit of one promotional code per order
• Promotional codes generally expire and, unless otherwise specifically provided in connection with a particular promotion, are no longer valid for redemption 30 days after their date of issuance
• The unauthorized reproduction, resale, modification, or trade of promotional codes is prohibited
• Promotional codes are void where prohibited, taxed, or restricted

We reserve the right to change or limit promotional codes in our sole discretion.

SMS Terms

These SMS Terms govern the provision, receipt, and delivery of text messages by or on behalf of DoVisa. Depending on the consent you've provided, our text messages (the "DoVisa SMS"):

• Provide you with information you requested from us;
• Provide updates regarding your purchases, such as the status of requested travel visas;
• Respond to your support questions and other inquiries; and/or
• Provide you with marketing or promotional content that may interest you.

E-SIGN Disclosure and Agreement

By providing your consent to receive DoVisa SMS, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by emailing us with "Revoke Electronic Consent" in the subject line.

Agreement and Consent to Receive DoVisa SMS

You can provide us with your consent to receive DoVisa SMS in multiple ways, such as by providing us with your phone number during or after registration or purchase, through communications or transactions with us, or by opting into receiving marketing DoVisa SMS. By providing your consent, you authorize us to use automated or non-automated technology to send DoVisa SMS to the number associated with your consent.

Eligibility

By consenting to receive DoVisa SMS, you represent that you are 18 years of age or older and understand the obligations and agree to these SMS Terms. You further represent that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and for which you are authorized to opt into DoVisa SMS.

Costs of DoVisa SMS

DoVisa does not charge you for DoVisa SMS. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

App Stores

If you obtain our mobile applications from a third party website, such the App Store from Apple or the Android app market from Google (each, an "App Store"), you will be engaging with that App Store under their respective terms and conditions to which you must agree before downloading the mobile applications from such store.

You agree to comply with, and your license to use the mobile applications is conditioned upon your compliance with, such App Store terms and conditions. To the extent such other terms and conditions from such App Store are less restrictive than, or otherwise conflict with, the terms and conditions of this Agreement, the more restrictive or conflicting terms and conditions in this Agreement shall apply.

Apple-Enabled Product Terms

If you use our mobile applications on a mobile computing device sold by Apple Inc. ("Apple"), that application ("Apple-Enabled Software"), is subject to the additional following terms and conditions:

• You acknowledge that this Agreement is between DoVisa and you only, and not with Apple, and that as between DoVisa and Apple, DoVisa, not Apple, is solely responsible for the Apple-Enabled Software and the content thereof.
• You may not use the Apple-Enabled Software in any manner that is in violation of, or inconsistent with, the Usage Rules set forth for in the Apple-Enabled Software and the Apple App Store Terms of Service.
• Your license to use the Apple-Enabled Software is limited to a non-transferable license to use the Apple-Enabled Software on an iOS Product that you own or control, as permitted by the Usage Rules set forth in the App Store Terms of Service.
• Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Enabled Software.
• Apple is not responsible for any product warranties, whether express or implied by law. If the Apple-Enabled Software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Software to you, if any.
• You acknowledge that DoVisa, not Apple, is responsible for addressing any claims by you or any third party relating to the Apple-Enabled Software or your possession and/or use of the Apple-Enabled Software.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

You acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of this Agreement with respect to the Apple-Enabled Software, and that, upon your acceptance of the terms and conditions in this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce these Apple-Enabled Product Terms against you as a third party beneficiary thereof.

Suspension or Termination

Termination by You

You may elect to terminate any account you have created at any time by following the directions within your account or emailing us, provided that if you are then subject to the terms of any Service for which you have purchased a subscription, you shall continue to be charged for the cost of such subscription in accordance with the then-applicable terms of this Agreement applicable to such subscription.

Termination by DoVisa

DoVisa may suspend or terminate your use of the Service or any of our features or services at any time and for any reason without notice, including, for example, for conduct violating this Agreement, or if we discontinue the Service.

Effect of Termination

Upon any termination of the Service, the User shall no longer have access to the Service or any of the data stored with respect to their account. The provisions of this Agreement concerning Service security, prohibited activities, copyrights, trademarks, user submissions, disclaimers, limitation of liability, arbitration and resolution of Disputes, indemnity and jurisdictional issues shall survive any such termination or any other termination of this Agreement or your relationship with DoVisa.

Except as otherwise provided in the Privacy Policy or as required by applicable law, we have no obligation, whether before or after the termination of your use of the Service, to return or otherwise provide to you or any third party on your behalf any information you provide to us or any other information that we may have that relates to you.

Disclaimers

DoVisa's Service is designed to assist you with your travel plans, but we cannot, and do not, assume any responsibility for the consequences arising from changes in travel plans or any situation created by circumstances out of our control, including without limitation, the actions or inaction of governments or governmental agencies, and laws and regulations, or practices they establish from time to time.

When we provide time periods for processing transactions and delivering documentation, those time periods are estimates and not guarantees, based upon our experience working with various governments and associated agencies and third-party processors. You acknowledge when using our Service that DoVisa shall not be responsible for processing times or delays or failures attributable to governments and such other third parties.

DOVISA DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR USEFULNESS OF THE SERVICE. DOVISA DOES NOT WARRANT THAT THE SERVICE WILL FUNCTION WITHOUT DELAYS, DISRUPTIONS, INTERFERENCES, IMPERFECTIONS, CORRUPTION, CYBER ATTACK, VIRUSES, MALWARE, OR ANY ADVERSE INCIDENT.

Limitation of Liability

DOVISA SHALL BE LIABLE ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED €100. ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE, CONTENT, OR PRODUCTS OBTAINED THROUGH THE SERVICE MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT WE MAY NOT DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold DoVisa and any third parties offering products or services through the Service harmless from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys' fees and litigation expenses) relating to or arising from your use of the Service, your fraud, violation of law, or willful misconduct, any breach by you of this Agreement or your violation of any rights of any other person or entity.

We reserve the right to control the defense of any claim by a third party for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us.

Notices

Any notices to you from DoVisa regarding the Service or this Agreement may be made by email, a posted notice on the Service, or regular mail, in the sole discretion of DoVisa.

Electronic Communications

When you access or use the Service or send emails, chat, or audio calls through our web site or via our mobile application, or SMS messages to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via email, DoVisa SMS or through the Service.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in this Agreement.

Copyright

We respond to clear and complete notices of alleged infringement of copyright, trademark, or other intellectual property laws. If you believe that your intellectual property rights have been violated, please notify our Compliance team at [email protected], and we will investigate.

Notification of Copyright Infringement

To submit a complete and qualified notice, if you are a copyright owner, or are authorized to act on behalf of one, please send the following information to our designated copyright agent:

• Identify the specific copyrighted work that you believe has been infringed upon.
• Identify the web page URL(s) containing the copyrighted work that you claim has been infringed.
• Include the statements: "I have a good faith belief that use of the copyrighted work described above as allegedly infringing is not authorized by the owner of the intellectual property rights therein, its agent or the law." and "The information in this notice is accurate." and "I state under penalty of perjury that I am the owner, or an agent authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
• Provide your mailing address, telephone number and email address.
• Provide the full legal name and physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed.

Deliver the Notice, with all the items completed to the Company's Designated Copyright Agent:
Copyright Agent
c/o Remake.gg OÜ
Tiigi-2, 66249 Listaku küla
Võrumaa, Estonia
Attention: Legal Notice (Copyright Agent)

Filing a Counter Notice

If you have received a notification that copyrighted work has been removed for a copyright complaint, it means a party claiming to be the copyrighted work owner asked us to remove it. If you believe that the removal of the material is a result of a mistake or misidentification, you can file a counter-notice by sending the required information to our designated copyright agent.

Entire Agreement

This Agreement and any other agreements DoVisa may post on the Service or that you and DoVisa may execute from to time constitute the entire agreement between DoVisa and you in connection with your use of the Service and supersede any prior agreements between DoVisa and you regarding use of the Service, including prior versions of this Agreement.

Binding Arbitration / Class Waiver

The arbitration will be governed by applicable arbitration rules in Estonia or the European Union. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is extremely limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual.

Class Action Waiver

ALL DISPUTES SUBJECT TO ARBITRATION UNDER THIS AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE OR REPRESENTATIVE BASIS. NO PARTY MAY BRING ANY CLAIM SUBJECT TO ARBITRATION PURSUANT TO THIS AGREEMENT AS A PRIVATE ATTORNEY GENERAL, IN A REPRESENTATIVE CAPACITY, OR AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS PROCEEDING.

Opt-Out Right

You can opt out of the provisions of this Agreement that require the arbitration of Disputes by providing us a written opt-out notice within 30 days of the "Effective Date" at the top of this Agreement. To opt out, you must send your name, residence address, and email address together with a clear statement that you want to opt out of the requirement to arbitrate disputes to: [email protected]

Claims Are Time-Barred

You agree that regardless of any statute or law to the contrary or the applicable dispute resolution process, any claim or cause of action you may have arising out of or related to the Service, any products purchased, or any Content must be formally initiated within one (1) year after such claim or cause of action arose or you hereby agree to be forever barred from bringing such claim. The provisions of this section shall be deemed to constitute a separate written legally binding agreement by and between you and us.

Governing Law; Venue; Severability of Provisions

Governing Law

The validity, interpretation, construction, and performance of this Agreement will be governed by the laws of the Republic of Estonia, without regard to any conflicts of law provisions.

Venue

Any disputes not subject to arbitration shall be resolved exclusively in the courts of Tartu, Estonia, and you consent to the exclusive jurisdiction of such courts.

Severability

All parts of this Agreement apply to the maximum extent permitted by law. Our failure to enforce any provision of this Agreement will not constitute a waiver of such right. We both agree that if any provision in this Agreement as written is unenforceable, then such provision will be reformed or replaced with a provision that most closely match the intent of the unenforceable part to the extent permitted by law. The invalidity of part of this Agreement will not affect the validity and enforceability of the remaining provisions.

General Provisions

No Agency Relationship

Neither this Agreement, nor any Content, materials or features of the Service create any partnership, joint venture, employment, or other agency relationship between you and DoVisa. You may not enter into any contract on our behalf or bind us in any way.

Assignment

You may not assign any of your rights under this Agreement, and any such attempt will be null and void. DoVisa may, in its sole discretion, assign or transfer, without further consent or notification, this Agreement or any or all of the contractual rights and obligations pursuant to this Agreement, in whole or in part, to any affiliate of DoVisa or to a third party in the event that some or all of DoVisa's business is transferred to such other third party by way of merger, sale of its assets or otherwise.

Third Party Beneficiaries

Except for the foregoing or as otherwise specifically set forth in this Agreement, including with respect to the indemnification obligations contained herein in favor of DoVisa and the agreement to arbitration, we hereby expressly agree that there is no intent by either party to create or establish third-party beneficiary status rights or their equivalent in any other referenced individual, subcontractor or third party, and, except as specifically set forth in this Agreement, that no third party shall have any right to enforce any right or enjoy any benefit that is created or established under this Agreement.

Changes to this Agreement

We are continually making modifications and enhancements to our Service and so this Agreement may be amended without prior notice as new features, technology, or legal requirements arise, so please check back from time to time. If we make a significant change, we will notify Users with an account in our Service and, where required, seek your consent. If we do update this Agreement, you are free to decide whether to accept the updated terms or to stop using our Service; your continued use of the Service after the effectiveness of that update will be deemed to represent your agreement with, and consent to be bound by, the modified Agreement.

Special Notice for EU Users

As a company registered in Estonia, we operate in compliance with European Union regulations, including the General Data Protection Regulation (GDPR). Users located in the European Union have specific rights regarding their personal data as set forth in our Privacy Policy.

Regulatory Authority

The Estonian Consumer Protection and Technical Regulatory Authority (TTJA) may be contacted at:

Estonian Consumer Protection and Technical Regulatory Authority
Sõle 23a
10614 Tallinn
Estonia

Contact Us

If you have questions about these Terms of Service, please contact us: